CareSnap, Inc ("CareSnap," "we," "our," or "us") is committed to protecting the privacy and security of the information entrusted to us. This Privacy Policy explains how we collect, use, protect, and disclose information when individuals access or use CareSnap, EVVbot™, and related services. CareSnap provides workforce management, scheduling, communication, and Electronic Visit Verification (EVV) solutions for healthcare organizations and their authorized personnel.By using our services, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Information You Provide
Name
Email address
Mobile phone number
Employer or agency affiliation
Job title or role
Scheduling and availability information
Communications sent through our platform
Support requests and inquiries
Information Generated Through Service Use
Visit verification records
Clock-in and clock-out data
Scheduling information
Assignment information
Device and browser information
Log files and usage data
Location information when required for EVV compliance
Information Provided by Healthcare Agencies
Healthcare agencies using CareSnap may provide information necessary to administer schedules, assignments, workforce operations, and EVV compliance.
How We Use Information
We use information solely to operate, maintain, support, secure, and improve CareSnap and EVVbot™ services. Specifically, we use information to:
Provide workforce management and scheduling services.
Enable communications among healthcare agencies, caregivers, clients, and authorized representatives.
Verify attendance and service delivery.
Provide customer support.
Improve system performance, reliability, and security.
Detect, prevent, and investigate fraud, abuse, or unauthorized activity.
Comply with legal, regulatory, contractual, and accreditation requirements.
We do not use personal information, mobile phone numbers, or SMS consent data for third-party marketing purposes.
SMS Communications
Users may choose to receive SMS messages from CareSnap or EVVbot™ regarding operational and service-related matters. Examples include:
Visit reminders
Schedule updates
Shift notifications
Electronic Visit Verification alerts
Account notifications
Support-related communications
Message frequency may vary.
Message and data rates may apply.
Users may opt out of SMS communications at any time by replying STOP.
Users may obtain assistance by replying HELP or contacting CareSnap support.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Mobile phone numbers, SMS consent records, and SMS messaging data are not sold, rented, transferred, shared, or disclosed to third parties for marketing or promotional purposes.
Information Sharing and Disclosure
CareSnap does not sell, rent, trade, or share personal information with third parties for marketing or promotional purposes. We may disclose information only in the following circumstances:
Service Providers
We may use trusted vendors to provide services necessary to operate our platform, including:
Cloud hosting
Data storage
Security services
Communications delivery
Customer support
Technical infrastructure
These providers may access personal information only as necessary to perform services on behalf of CareSnap and are contractually prohibited from using such information for their own marketing, advertising, or promotional activities.
Legal Requirements
We may disclose information when required by law, court order, subpoena, regulatory authority, or other legal process.
Protection of Rights and Safety
We may disclose information when necessary to:
Protect users
Protect patient safety
Protect CareSnap systems and services
Investigate fraud or security incidents
Enforce our agreements and policies
Business Transfers
Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable privacy protections.
Cookies and Similar Technologies
CareSnap uses cookies and similar technologies to:
Maintain user sessions
Authenticate users
Improve platform functionality
Analyze service performance
Enhance security
Cookies are not used to sell personal information or mobile phone data to advertisers.CareSnap does not share mobile phone numbers, SMS consent information, or SMS messaging data with advertising networks or marketing partners.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, disclosure, alteration, or destruction. While no system can guarantee absolute security, CareSnap employs reasonable and industry-standard safeguards appropriate to the nature of the information processed.
Data Retention
We retain information only as long as necessary to:
Provide services
Fulfill contractual obligations
Meet regulatory requirements
Resolve disputes
Enforce agreements
Retention periods may vary depending on applicable laws and operational requirements.
