When you use CareSnap, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information. We recommend that you read this which highlight key points about our privacy practices.
Last Modified : May 21, 2018
Effective Date : June 1, 2018
This policy applies to any users of CareSnap’s services anywhere in the world, including any users of CareSnap’s apps, websites, features or other services.
This policy applies to any users of the services of CareSnap or its affiliates anywhere in the world, and to anyone else who contacts CareSnap or otherwise submits information to CareSnap, unless noted below. This includes those who use CareSnap or its affiliates' services to :
CareSnap provides services to users throughout the world. If you live in the United States, CareSnap, Inc. is the data controller for your information.
If you live in the United States, the data controller for the information you provide or that is collected by CareSnap or its affiliates is:
CareSnap Technologies, Inc.
2020 N Loop W
Houston, TX 77018
If you live outside the United States, the data controller is:
CareSnap collects the following categories of information:
This includes information submitted when you:
These may include:
CareSnap may combine the information collected from these sources with other information in its possession.
CareSnap collects and uses information to enable reliable and convenient services, delivery and other products and services. We also use the information we collect:
CareSnap does not sell or share your personal information to third parties for third party direct marketing purposes.
CareSnap uses the information it collects for purposes including:
CareSnap uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to :
We use your data to help maintain the safety, security and integrity of our services. For example, we collect information from caregivers' devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among caregiver partners regarding such behaviors. This also includes, for example, our Real-Time ID Check feature, which prompts caregiver partners to share a selfie before going online. This helps ensure that the caregiver partner using the app matches the CareSnap account we have on file, preventing fraud and helping to protect other users.
CareSnap uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
CareSnap uses the information we collect to enable communications between our users. For example, a caregiver partner may text or call a client to confirm a service location, or delivery partner may call a delivery recipient with information about their order.
CareSnap may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. CareSnap may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. CareSnap may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
We may use the information we collect to investigate or address claims or disputes relating to your use of CareSnap's services, or as otherwise allowed by applicable law.
Some of CareSnap’s products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, or for legal reasons or in the event of a dispute.
CareSnap may share the information we collect:
This includes sharing your information with:
We love hearing from our users -- including through public forums such as CareSnap blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
If you use a profile associated with another party we may share your trip information with the owner of that profile profile. This occurs, for example, if you are :
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, CareSnap may process or store information in the United States on behalf of its international subsidiaries and affiliates.
CareSnap may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. For example, CareSnap may provide information to such parties to help facilitate insurance coverage, to conduct surveys on our behalf, and to process payments for our services.
CareSnap may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.
CareSnap may share your information other than as described in this policy if we notify you and you consent to the sharing.
CareSnap retains your information while your account remains active, unless you request deletion of your information or account. In some cases we may retain certain information about you as required by law or other purposes as described in this section even if you delete your account.
CareSnap retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, CareSnap deletes or anonymizes your information upon request.
Subject to applicable law, CareSnap may retain information after account deletion:
CareSnap provides means for you to see and control the information that CareSnap collects, including through:
The Privacy Settings menu in the CareSnap client app gives users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from CareSnap. Riders can also delete their CareSnap account from the Privacy Settings menu.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the CareSnap app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the CareSnap app seeks before you first use the app, and your use of the app constitutes your consent.
After every trip, caregiver partners and clients are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both caregiver partners and clients. Your client rating is available in the main menu of the CareSnap client app. Your caregiver partner rating is available in the Ratings tab of the CareSnap Partner app.
Accessing and Correcting Your Information
You may opt out of receiving promotional emails from CareSnap. You may also opt out of receiving emails and other messages from CareSnap by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
We may occasionally update this policy. If you use our services after an update, you consent to the updated policy.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the CareSnap apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.